Support Coordination (Level 2) is one of the most common and critical supports funded through the Capacity Building budget in an NDIS plan. It’s designed for participants who require regular, ongoing assistance to manage the complexities of their plan, coordinate multiple services, and build the skills to eventually take greater control of their supports.
At Achora, our experienced Support Coordinators walk alongside you. We’re not just as a service provider, but a consistent, trusted partner in your NDIS journey.
Level 2 Support Coordination is a key service funded under the Capacity Building Supports category of your NDIS plan. More commonly known as support coordination, its core purpose is to help participants understand, implement, and manage the various supports and services included in their funding.
This support is particularly suited to participants who have moderate to complex needs. For example, those who may engage with multiple providers, need help navigating service systems, or require ongoing support to make confident decisions about their care. While it doesn’t replace more intensive case management or crisis support (which is covered under Specialist Support Coordination), Level 2 is the most commonly funded tier of NDIS support, because it balances professional guidance with participant empowerment.
At Achora, our Support Coordinators provide flexible, participant-led support tailored to your goals, needs, and preferences. We’ll work with you to:
We break down your plan in plain English, explaining your goals, funding categories (Core, Capital, Capacity Building), and what you’re entitled to.
We help you research, compare, and select service providers that best fit your needs, whether you need therapists, support workers, transport providers, or community activities.
From setting up service agreements to scheduling appointments, we’ll coordinate your supports so you stay organised and avoid service gaps or duplicated efforts.
If something isn’t working, a provider relationship breaks down or your needs change, we step in to resolve the issue, advocate on your behalf, and make necessary adjustments.
We help you track progress toward your goals and prepare reports, letters, and recommendations to strengthen your plan during reassessments.
Support Coordination (Level 2) may be ideal if:
It’s especially valuable for participants who:
Support Coordination (Level 2) is not about doing everything for you Our favourite part is the things with you. It’s giving you full choice and control to build your capacity and empower you to make informed decisions.
Navigating the NDIS can be incredibly empowering, but it can also be confusing, frustrating, and overwhelming. Many participants find that once they receive their plan, knowing how to actually use it is a whole different challenge. This is especially true for individuals with multiple support needs, changing life circumstances, or limited experience dealing with service systems.
NDIS Support Coordination acts as a bridge between your funding and your life goals. It’s the support that helps you translate the language of the NDIS into a clear, actionable plan. Instead of trying to figure it all out on your own, you gain a knowledgeable partner who helps you understand what’s possible and how to make it happen.
Here’s why Support Coordination makes such a difference:
1. It Gives You More Control Over Your Plan
Support Coordinators empower you to be in the driver’s seat of your NDIS journey. They break down complex information, help you understand each funding category, and guide you to make informed choices about where your money goes and which services will support your goals. Over time, this increases your ability to self-direct your supports with confidence.
2. It Reduces Stress and Confusion
NDIS paperwork, systems, portals, and provider negotiations can be time-consuming and emotionally draining. Especially for those who try to manage it all while also living with a disability. Your Support Coordinator manages much of the behind-the-scenes coordination: from organising service agreements and schedules to resolving problems with providers. This frees up your time and energy to focus on living, not paperwork.
3. It Helps You Maximise the Value of Your Funding
Many participants don’t use all the funding in their plans. This isn’t because they don’t need support, but because they don’t know how to access it. A Support Coordinator ensures that your funds are used effectively and appropriately. They identify under-utilised budgets, suggest new options that align with your goals, and prevent duplication or service gaps. This is very valuable in helping you save time, money, and stress.
4. It Provides a Trusted Advocate When Things Go Wrong
Sometimes, things don’t go according to plan. Maybe a service doesn’t meet expectations, a provider isn’t responsive, or your situation changes. Support Coordinator steps in as your advocate, helping to resolve issues early, speaking up on your behalf, and ensuring your rights and preferences are respected. They also help escalate concerns to the NDIA when needed.
Short-term, low-intensity help understanding your plan
New participants with minimal coordination needs
Ongoing coordination, troubleshooting, provider management
Participants with moderate complexity and regular needs
High-level coordination involving risks, crises, or system barriers
Participants with high complexity or challenging needs
Short-term, low-intensity help understanding your plan
Ongoing coordination, troubleshooting, provider management
High-level coordination involving risks, crises, or system barriers
New participants with minimal coordination needs
Participants with moderate complexity and regular needs
Participants with high complexity or challenging needs
No, Support Coordination is not automatically included. It must be requested and justified based on your individual needs. You can request it during planning, reassessment, or through a Change of Circumstances.
It depends on your needs and how many hours of Support Coordination are funded in your plan. Most participants meet with their coordinator regularly. It can be weekly, fortnightly, or monthly.
Yes! You can choose an independent Support Coordinator like Achora. You’re not obligated to work with the one suggested by the NDIA or your LAC.
No, your Support Coordinator does not directly manage your funds or payments. That’s the role of a Plan Manager. However, we’ll help you understand your budget and ensure it’s being used effectively.
At Achora, we believe in partnership, not just process. Our team of expert Support Coordinators brings deep NDIS knowledge, lived experience, and a strong network of trusted providers. We’re not here to overwhelm you with jargon or take control of your life and choices. We’re here to walk beside you, solve problems early, and empower you to live with greater confidence, independence, and peace of mind.
The ultimate aim of our Support Coordination service is to build your capacity for choice and control, two of the most important principles of the NDIS. Over time, many participants develop the skills to manage their NDIS journey more independently.
They become the experts at setting goals, reviewing providers, monitoring spending, and making changes without needing constant help. That’s the mark of successful Support Coordination: not just better outcomes now, but stronger independence into the future.
Whether you’re navigating your first NDIS plan, transitioning into adulthood, managing multiple support providers, or just feeling stuck, Support Coordination gives you the expert guidance, clarity, and momentum to move forward. Confidently and in control.
When it comes to NDIS supports, not everything has to be one-on-one. Sometimes, the biggest breakthroughs happen in a group when people are learning together, sharing experiences, and supporting one…
When most people think about NDIS Core Supports, they picture personal care, transport, and daily living help. And yes, those are incredibly important. But here’s the exciting part: your Core…
Every journey with autism is different and so is every NDIS plan. While the NDIS has transformed access to therapy and support, families still want to know the difference between…
Contact us today to speak with a Specialist Support Coordinator who can help you get the support and stability you need.
